TCPA/DNC Compliance

1 Dashboard

2 DNC List

3 Check Number

4 Add Number

5 Sources

6 Settings

7 Violations

Compliance Dashboard Live

Stats overview, compliance cards, TCPA warning tip card

9:41

TCPA Compliance

Active

Status

342

DNC Entries

8a–9p

TCPA Hours

3/day

Call Limit

Consent Tracking

All outbound calls have documented consent. Express written consent rate: 94%.

Call-Time Windows

3 calls flagged outside 8AM–9PM local time. Auto-enforcement enabled.

DNC Registry

342 numbers on internal DNC. Auto-scrub against National DNC registry enabled.

Recent Violations

3 DNC violations in last 30 days. All from manual override (CSR bypassed block).

Warning:TCPA violations carry fines of $500–$1,500 per call. Willful violations can reach $1,500 per violation. Keep auto-enforcement ON at all times.

Do Not Call List Live

Search, paginated entries with source badges, remove with confirmation

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DNC List

Search by phone number…

(704) 555-0198

Robert Chen • Consent revoked • Dec 10

Blocked

(980) 555-0445

Federal DNC • Auto-scrub • Dec 8

Federal

(704) 555-0312

Margaret Wu • SMS stop • Dec 5

Blocked

(704) 555-0891

David Torres • Verbal request • Nov 28

Blocked

(704) 555-0567

Litigator flag • Legal team • Nov 15

Litigator

(980) 555-0234

James Kim • Import batch • Nov 10

Imported

Info:Numbers are automatically blocked across all SDR queues, callbacks, and blast campaigns. Federal DNC entries sync nightly.

Check Number Live

10-digit US phone validation, safe/blocked result with source & reason

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Check Number

Number Lookup

Phone Number

BLOCKED

Source: consent_revoked

Reason: Customer requested removal from all call lists on Dec 10, 2026.

Pro Tip:Always check a number before manually overriding a block. Calling a DNC number can result in $500–$1,500 in fines per violation.

Safe Result Live

Number not on DNC — safe to call

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Check Number

Number Lookup

Phone Number

SAFE TO CALL

This number is not on any DNC registry. Calling hours enforced: 8AM–9PM local time.

Compliant:Even for safe numbers, call-time enforcement (8AM–9PM recipient local time) and rate limits (3 calls/day) are automatically applied.

Add to DNC Live

Phone input with E.164 normalization, optional reason, audit logged

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Add to DNC

Add Number

Phone Number *

Reason (optional)

How It Works

Numbers are normalized to E.164 format (+1XXXXXXXXXX). If the number was previously removed, it will be reactivated. All changes are logged to the compliance audit trail.

Info:Once added, the number is immediately blocked across all SDR queues, callbacks, and blast campaigns. No further calls can be placed to this number.

DNC Source Breakdown Live

Entries by source: consent revoked, verbal, SMS stop, federal, state, litigator, import, manual

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Source Breakdown

DNC by Source

Consent Revoked

Verbal Request

SMS Stop

Federal Registry

State Registry

Litigator Flag

Bulk Import

Manual Entry

Pro Tip:Litigator-flagged numbers are the highest risk. These contacts are known to file TCPA lawsuits. Never call these numbers under any circumstances.

Compliance Settings Live

Enforcement toggles (4) + alert toggles (2)

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Settings

Enforcement

Auto-Block DNC Numbers

Prevent calls to DNC registry numbers

Call-Time Enforcement

Block calls outside 8AM–9PM local time

National DNC Sync

Nightly sync with federal DNC registry

Consent Verification

Require consent before outbound calls

Alerts

Violation Alerts

Immediate notification on DNC violation

Weekly Compliance Report

Email summary every Monday

Rate Limits

Max Calls Per Day

3 calls per number per day (TCPA best practice)

Holiday Blocking

No calls on federal holidays

Violation Detail Live

TCPA info card with penalty details, audit logging

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Violations

DNC Override — Karen S.

Dec 12, 2026 • (704) 555-0198 • CSR manually bypassed DNC block. Number was on internal DNC (consent revoked).

Time Window — Tom R.

Dec 10, 2026 • (980) 555-0445 • Call placed at 9:12 PM ET (after 9PM). Auto-enforcement was temporarily disabled.

Time Window — Karen S.

Dec 8, 2026 • (704) 555-0312 • Call placed at 7:48 AM local (before 8AM). Recipient timezone: PST.

TCPA Penalty Guide

Standard violation $500/call

Willful violation $1,500/call

Auto-enforcement Enabled

Warning:All violations are logged to the compliance audit trail. Management is notified immediately. Repeat offenders require additional training.

Dashboard & DNC List Live

9:41 AM

TCPA/DNC Compliance

98%

Compliance Score

Active

Status

342

DNC

Violations

Consent Tracking

94% express written consent rate. Compliant

Call-Time Windows

3 flagged outside 8AM–9PM. Review needed

DNC Registry

342 entries. Auto-scrub enabled. Synced

Violations (30d)

3 manual overrides by CSR. Action required

Do Not Call List

Search phone numbers…

(704) 555-0198

Robert Chen • Consent revoked • Dec 10

Blocked

(980) 555-0445

Federal DNC • Auto-scrub • Dec 8

Federal

(704) 555-0312

Margaret Wu • SMS stop • Dec 5

Blocked

(704) 555-0891

David Torres • Verbal • Nov 28

Blocked

(704) 555-0567

Litigator flag • Legal • Nov 15

Litigator

Check Number & Sources Live

9:41 AM

Number Lookup

342

DNC Entries

Consent

Federal

SMS

Check Number

Phone Number

BLOCKED

Source: consent_revoked

Reason: Customer requested removal Dec 10.

DNC by Source

Consent Revoked

Federal Registry

Verbal Request

SMS Stop

Bulk Import

State Registry

Manual Entry

Litigator Flag

Violations & Add Number Live

9:41 AM

Violations & DNC Management

Violations (30d)

DNC

Time

Recent Violations

DNC Override

Karen S. • Dec 12 • (704) 555-0198 • $500 fine risk

Time Window

Tom R. • Dec 10 • 9:12 PM ET • Warning issued

Time Window

Karen S. • Dec 8 • 7:48 AM PST • Warning issued

Warning:$500–$1,500 per violation. Keep auto-enforcement ON.

Add to DNC

Phone Number *

Reason (optional)

Penalty Guide

Standard violation$500/call

Willful violation$1,500/call

Auto-enforcementEnabled

Settings & TCPA Info Live

9:41 AM

Compliance Settings

6/6

Rules Active

Enforcement

Auto-Block DNC

Prevent DNC calls

Call-Time Enforcement

8AM–9PM local

National DNC Sync

Nightly federal sync

Consent Verification

Require consent

Alerts

Violation Alerts

Immediate notification

Weekly Report

Monday email summary

Calling Hours

8a–9p

Recipient Local Time

Area code timezone lookup: ~300 US area codes mapped to IANA timezones. Calls blocked on 11 federal holidays.

Rate Limits

3/day

Max Calls Per Number

Atomic slot reservation (TOCTOU-safe). Counter decremented if Twilio API fails before call placement.

Compliance Dashboard Live

https://app.3bids.io/contractor/calls/compliance

TCPA/DNC Compliance

Auto-Enforcement Active

Active

Compliance Status

342

DNC Entries

Violations (30d)

94%

Consent Rate

Recent Violations

Date	Number	Agent	Type	Status
Dec 12	(704) 555-0198	Karen S.	DNC Override	Violation
Dec 10	(980) 555-0445	Tom R.	Time Window	Warning
Dec 8	(704) 555-0312	Karen S.	Time Window	Warning

Auto-Enforcement

DNC blocking, time windows, consent checks — all active.

Federal DNC Sync

Last sync: Dec 14, 2026 2:00 AM. 342 entries matched.

Pro Tip:Review violations weekly. Most are manual CSR overrides that need additional training.

DNC List Management Live

https://app.3bids.io/contractor/calls/compliance/dnc

DNC List Management

Search by phone number, name, or source…

Phone	Contact	Source	Added	Status	Action
(704) 555-0198	RC Robert Chen	Consent Revoked	Dec 10	Blocked
(980) 555-0445	FD Federal DNC	Federal Registry	Dec 8	Federal	Protected
(704) 555-0312	MW Margaret Wu	SMS Stop	Dec 5	Blocked
(704) 555-0891	DT David Torres	Verbal Request	Nov 28	Blocked
(704) 555-0567	LF Litigator Flag	Litigator Flag	Nov 15	Litigator	Protected

Number Check & Sources Live

https://app.3bids.io/contractor/calls/compliance/check

Number Check

Single Number Lookup

BLOCKED

Source: consent_revoked

Reason: Customer requested removal from all call lists on Dec 10, 2026.

Bulk Scrub

Check up to 1,000 numbers at once against internal + federal DNC lists.

DNC Source Breakdown

Consent Revoked

Federal Registry

Verbal Request

SMS Stop

Bulk Import

State Registry

Manual Entry

Litigator Flag

Settings & Enforcement Live

https://app.3bids.io/contractor/calls/compliance/settings

Enforcement Settings

Enforcement Rules

Auto-Block DNC Numbers

Prevent calls to DNC registry numbers

Call-Time Enforcement

Block calls outside 8AM–9PM local time

National DNC Sync

Nightly sync with federal DNC registry

Consent Verification

Require consent before outbound calls

Holiday Blocking

No calls on 11 federal holidays

Alert Settings

Violation Alerts

Immediate notification on DNC violation

Weekly Compliance Report

Email summary every Monday

Calling Hours

8a–9p

Recipient Local Time

~300 US area codes mapped to IANA timezones. Timezone determined by area code extraction.

Rate Limits

3/day

Per Number Maximum

Atomic TOCTOU-safe slot reservation. Counter decremented on Twilio API failure.

Warning:TCPA fines: $500 standard, $1,500 willful per violation. Auto-enforcement is your first line of defense.

Data Architecture

TCPA/DNC compliance enforcement — Do Not Call registry management, consent tracking, call-time window enforcement, rate limiting, and audit logging.

Source Files

app/.../calls/compliance/index.tsx

Compliance dashboard: stats cards, quick actions, DNC source breakdown, check number input, TCPA info card

Component

app/.../calls/compliance/dnc-list.tsx

DNC list CRUD: search, paginated FlatList, add number form, remove with confirmation dialog

Component

app/.../calls/compliance/_layout.tsx

Stack layout wrapper for compliance sub-navigator

Component

convex/calls/compliance/tcpa.ts

TCPA rules engine: calling hours, holiday calc, area code timezone map, rate limiting, slot reservation

Component

convex/calls/compliance/dnc.ts

DNC CRUD: normalize, checkDnc, listDnc, addToDnc, removeFromDnc, importDncList, scrubList

Component

Convex Queries

compliance.dnc.checkDnc

Check if phone number is on any DNC registry (internal + federal)

Query

compliance.dnc.listDnc

Cursor-paginated DNC list (100/page), filtered by source

Query

compliance.dnc.getDncStats

Paginated counts grouped by source type

Query

compliance.tcpa.validateCallingHours

Check 8AM-9PM in recipient local time via area code timezone

Query

compliance.tcpa.validateCallRate

Check 3/day limit from callRateTracking table

Query

Convex Mutations

compliance.dnc.addToDnc

Add phone to DNC with E.164 normalization, reactivation logic, audit logging

Mutation

compliance.dnc.removeFromDnc

Soft-delete with audit trail, confirmation required

Mutation

compliance.dnc.importDncList

Bulk import up to 500 entries with validation

Mutation

compliance.dnc.scrubList

Batch DNC check up to 1,000 numbers against full registry

Mutation

compliance.tcpa.checkAndReserveCallSlot

Atomic TOCTOU-safe slot reservation (check + increment in one transaction)

Mutation

Compliance Check Flow

Number Input

DNC Registry Check

Internal List Check

Consent Verification

Safe / Blocked

Key Design Decisions

Multi-Source DNC

Checks against federal DNC registry, state lists, internal opt-outs, and litigation lists simultaneously. Any single match = blocked. Sources refresh on configurable schedule.

Consent Tracking

Express written consent captured with timestamp, IP, and channel. Consent expires per TCPA rules. Re-consent prompts auto-trigger before expiration. Full audit trail for legal defense.

Violation Prevention

Real-time blocking prevents calls to DNC numbers. Quiet hours enforcement per timezone. Rate limiting on outbound campaigns. Auto-pause on violation threshold breach.

Audit & Reporting

Every call attempt logged with DNC check result. Violation reports exportable for legal review. Monthly compliance scorecards track team adherence. Integration with TCPA insurance carriers.